Return & Refund Policy

At The Future Collective, we want you to be fully satisfied with your experience and your purchase. Because our store offers a mix of digital and print-on-demand products, our return and refund process varies by product type:

All digital downloads (including eBooks, journals, guides, and templates) are final sale and non-refundable once the file has been delivered.

If your order arrives defective or damaged, please contact us within 7 days of delivery at info.theshiftcode@gmail.com with your order number and clear photos of the issue. We’ll gladly replace the item or issue a store credit.

Replacements or store credits are typically processed within 3–5 business days after your claim has been approved.

We do not offer returns or exchanges for customer errors such as:

• Incorrect size, color, or shipping address
• Normal wear and tear
• Change of mind

If you have any questions or concerns about your order, please reach out to info.theshiftcode@gmail.com and include your order number in the subject line for faster assistance.